FAQ

Ordering, activating, spending, and troubleshooting.

Card operations

The balance of a virtual card is topped-up from the user's account balance. Account top-up methods include Cryptocurrency (USDT, BTC, ETH), and bank transfers (SWIFT and SEPA, minimum amount €5.000)
Cryptocurrency top-ups are held without extra fees. Bank transfers deposit commission is 1% of the transfer amount. Deposit fees are depending on the type of card. Up-to-date information about card top-up commission is always available on the Bingcard account page. There is no limits for deposit amount but maximum card balance has a limit and depends on the type of card.
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Card top-up from the account balance is instant and account balance top-up with USDT happens instantly as well, as for BTC it depends on the current Bitcoin network congestion (2 transaction confirmations are required) but account balance top-up speed through wire transfers depends on the sender’s bank.
Yes, it's possible. This operation is immediate and there is no commission for such operation.
Withdrawal is available for all users. Fee of 3% is charged for funds withdrawal. This operation is processed manually up to 2 business days.
Unfortunately, it is not possible at the moment.
Unfortunately, it is not possible at the moment.
Our virtual cards are issued by US banks and Hong Kong banks so when a merchant is located outside the United States and Hong Kong, international transaction tax will apply. International trx fees vary from 2% to 3%, depending on the card's bank rates.
You can use our virtual cards everywhere EXCEPT the following countries: Belarus, Burma, Burundi, Central Africa, Cuba, Congo, Hong Kong, Iran, Iraq, Lebanon, Libya, Nicaragua, North Korea, Russia, Somalia, Sudan, South Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe. In case of violation, the system will block the card. It is impossible to cancel such a transaction.


Card issuance and maintenance

Go to Cards tab in a personal account and click New Card button. In a card creation menu users can choose the type of the card and read all terms & conditions.
Bingcard users have access to several types of virtual cards for various purposes with different conditions, starting from $19. Up-to-date conditions and prices are available in the personal account.
Virtual card's monthly maintenance cost is equal to issuance fee. Maintenance fee is charged every 30 days after card is issued.
Bingcard users have access to several types of virtual cards for various purposes with different limitations. Up-to-date conditions and limitations are available in the personal account.
Yes! Bingcard service offers cards with 3D-Secure (SMS with confirmation codes). There is no need to link a phone number, as the confirmation codes will appear in the personal account.
Transaction history is available on the Transactions page.
Cards for the test are only provided to users with confirmed spend above $10.000 in the past 30 days
Plastic cards are available to users with confirmed turnover above $10,000 in the past 30 days. Plastic cards are personalized and delivered worldwide
Go to your personal account page, select the desired card and click delete a card to block a card and prevent all subsequent charges. After selecting the desired account to credit the balance, the card will be blocked, and the funds will be returned to the selected account within 12 hours. Deleted cards cannot be unblocked and used again.
You need to transfer the remaining funds back to your account balance. Otherwise, the funds will be deducted to cover the bank expenses.